Return & Refund Policy

Last updated: June 2026

At ChinaDropify, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product arrives damaged or defective.
• You receive the wrong product.
• The item is significantly different from its description.
• The product is unused and in its original condition.

Return requests must be submitted within 7 days of receiving the order.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Used products.
• Products damaged due to customer misuse.
• Personal care items opened after delivery.
• Customized or personalized products.
• Products marked as non-returnable.

3. Refund Scenarios

4. Return Process

To initiate a return:

• Log in to your ChinaDropify account.
• Go to your order history.
• Contact support and provide your order details.
• Submit photos if the item is damaged or incorrect.
• Wait for return approval instructions.

5. Refund Processing Time

Once your return is approved and inspected:

• Refunds are typically processed within 5–10 business days.
• The refund may take additional time depending on your payment provider.
• Approved COD refunds may be processed through alternative methods.

6. Order Cancellation

Orders can be cancelled before shipment.

• Cancelled before shipment → Full Refund.
• Already shipped → Return procedure may apply.
• Orders in transit cannot always be cancelled immediately.

7. Damaged Or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Report the issue within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• We may offer a replacement, store credit, or refund.

8. Return Shipping Costs

Return shipping responsibility depends on the reason for return.

• Our error → We cover return costs.
• Customer preference return → Customer may bear shipping costs.

9. Contact Us

If you need assistance regarding a return or refund, please contact us through your ChinaDropify account or visit ChinaDropify.com.